Operations

Customers around the world rely on ixtel to keep their digital services up and running. Our Next Generation Operations Centre (NGOC) helps optimise our customers’ service availability to enable productive end users. It is the hub of our operational delivery capability enabling us to deliver managed digital and security services to more than 50 organisations around the globe.

Thanks to our expertise and vendor independence, we can monitor any combination of devices and environments.

The NGOC combines standardised industry-leading tooling with industrialised processes to safeguard network capacity, availability and security for thousands of users around the world.

Network Operations Centre

As a global NOC services leader, ixtel was an early adopter of the ITIL framework. Our NOC platform securely and seamlessly connects to your infrastructure, providing the most advanced event detection and efficient workflow management. NOC’s network, server and application monitoring services provide detailed metrics and visibility, allowing our NOC monitoring team to react quickly and troubleshoot effectively.

We employ global frameworks to better serve and communicate with clients across a range of industries and technologies.

ixtel NOC services also conform to the FCAPS model developed by the International Telecommunications Union.

Our NOC is highly integrated. It runs on a single platform with no disparate software tools or systems — a streamlined operational workflow for efficient troubleshooting.

Ixtel NOC offers Standard, Priority and Custom SLAs. SLAs define, for example, response times for monitoring alerts and emails, average and maximum hold times for calls, notification and escalation times, and Tier 1 troubleshooting windows. While our Standard SLAs typically exceed our clients’ own SLAs with their customers, we also offer Priority and Custom SLAs for extremely demanding client support environments.

In keeping with this standard of technical integrity, ixtel NOC has achieved ISO 27001:2013 certification for its Information Security Management System (ISMS). ISO 27001:2013 is an information security standard published by the International Organization for Standardization (ISO), the world’s largest developer of voluntary international standards, and the International Electrotechnical Commission (IEC).

This certification, bestowed on successful completion of a formal audit process, is evidence that INOC has met rigorous international standards in ensuring the confidentiality, integrity and availability of customer data, systems and infrastructure being monitored and managed by ixtel’s Network Operations Center. The ISO 27001:2013 certification provides our clients with the peace of mind in knowing that their data and information is protected.

Cybersecurity Operations Centre

Ixtel market leader for proactive IT security monitoring and IT risk detection as managed services. The services uniquely combine automated detection of security relevant issues and risks with the analysis and assessment done by experts. Data never leaves the clients‘ premises. There is no need for training, configuration or maintenance and no requirement for additional capital expenditures or headcount.

SOC as a Service

ixtel deploys a  Security Operations Center (SOC)  in your  company and manages its continuous  operation

  • European leading-edge technology
  • Clear rules and documented processes for structured procedures and easy communication
  • Service hours up to 24/7
  • Including incident response and real-time alerting

Security Information & Event Management (SIEM)

  • Collection and analysis of logs from various sources
  • Effective and efficient identification of events, which indicate abuse of IT and applications, internal or external attacks or other  threats

Advanced Cyber Threat  Detection

  • Multitude of systems for signature- and behaviour-driven analyses of network traffic
  • Next-generation sandbox technologies for the analysis of all incoming email attachments as well as web  downloads

IT Security Monitoring

Continuous monitoring of the entire IT  infrastructure and  applications and evaluation of all data results, search for  vulnerabilities in systems and their configuration and intelligent  analysis of the network traffic

IT Risk Detection

  • Analysis of risks in the IT infrastructure considering parameters such as the importance of IT infrastructure components
  • Establishment of the legally required Internal Control System
  • Illustration of effects on IT services and business processes included
  • IT risk management workflow included

Everything as a Service

Everything as-a-Service model provides companies with plug-in, scalable, consumption-based services supported by analytics, cloud and automation and to deliver business outcomes.

Infrastructure

An intelligent infrastructure that is dynamic, real time, always on and always available, enabling business to take advantage of the latest technologies and allowing rapid deployment and provisioning of resources.

Security

Comprehensive, proactive and adaptive threat protection embedded into the fabric of digital business at speed and at scale

Cloud

By carefully planning a migration to cloud services, an enterprise reduces in-house IT build and maintenance requirements, saves money by paying only for capacity as needed, and avoids having to build out to support peak usage. In essence, this provides greater scalability without the expense. – See more at:

Service Management

IT service management is your key to increasing productivity, cross‑departmental cooperation, and workflow visibility.  Make IT the driving force behind mission‑critical business modernization and deliver everything as a service.

Everything as–a-service can transform business services, enabling more intelligent, agile and robust business operations, as well as innovation that disrupts existing business process and supports entirely new business models.