IT operations professionals live in a constant state of trying to keep up with the latest business needs while attempting to apply the latest technology evolutions. The data center continues its significant transition to becoming completely software defined as well as all the way to disappearing for those with the luxury of going all cloud. These advances in technology have made the operations job even more complex — and when considering the management of millions of internet of things (IOT) endpoints and the relationships with the back-end services, the problem is mind-numbing. Bluntly, the issue is no longer just an efficiency nicety; it’s a dilemma of magnitude extending beyond basic human capabilities to keep up.

Relief for IT Operations

For many years, the IT industry has been discussing approaches that will relieve the burden on IT operations management (ITOM) teams or at least allow them to stay on par with the expectations/implementation equation. Alongside the very ideas that make software-defined data centers (SDDC) a reality, the notion of intelligent software to manage the entire application and infrastructure stack has emerged. Making this nirvana a reality is where Software-Defined IT Operations (SDITO) comes in; it’s the enabler of the journey to a fully automated, lights-out data center. SDITO provides the glue to take inputs from any source, regardless of the location, and apply adaptive machine learned algorithms to avoid service disruptions across the entire IT infrastructure.

SDITO often starts with unifying tools such that data from various sources can be analyzed in the context of every other stream. The input streams can range from more traditional data centers to IoT infrastructure to integrations with other tools such as log and APM. Once data streams are combined, SDITO utilizes predictive capabilities to minimize outages based on intelligent learning sourced from machine-based findings decorated with human-influenced tweaks. Over time, policies become smarter, which decreases the need for human influence and allows operators to focus on higher-level tasks.

For software-defined IT operations, automation is a key pillar because it increases productivity, quality and consistency. To achieve these goals, service-centric IT organizations look to automation to:

  • Reduce cycle time in operations
  • Achieve a high degree of accuracy
  • Reduce repetitive work for human operators
  • Perform tasks that reach beyond human capabilities (e.g., processing speed, endurance, correlation, etc.)
  • Reduce operation time and work-handling time