Small- to mid-sized businesses (SMBs) are struggling to deploy limited IT budgets in an effective and efficient way, stymied by time-consuming and repetitive IT tasks. To address this market need, ixtel today announced its company launch and the availability of its SaaS-based managed services platform.
ixtel introduces an innovative approach to IT service management for SMBs, featuring a flexible and cloud-based platform that provides local or remote IT administrators with up-to-the minute, simple, extensible and effective automation of common IT tasks with custom business processes. Roaming device management is a snap, needing just an Internet connection to securely install patches or uninstall applications for users who are traveling or working from home or remote offices.
Its centralized approach to automation boosts effectiveness and enables compliance by:
Reducing IT management costs and increasing efficiency: Administrators can replace multiple standalone products with a single solution, and reduce on-going management costs by deploying a SaaS-based model.
Being easy to install, operate and manage: The ixtel solution simplifies asset and task management across devices, users and environments from a single console, and delivers powerful out-of-the-box support for IT infrastructure management and reporting tasks.
Improving the customer experience: The platform eliminates repetitive, complex and mundane management tasks, and provides assured uptime and quick fixes for issues before they impact productivity.
Empowering end users with controlled self-service: The offering delivers a published automation library to reduce operating costs and drive efficiencies.
Hasan Quraish, Managing Director, ixtel, said: “IT staff are often buried in repetitive daily tasks, which can be a frustrating distraction from focusing on bigger, long-term IT objectives. However, productivity is impacted when systems are not available. We created ixtel to deliver an easy-to-use cloud-based platform that automates everyday IT tasks and empowers SMBs with enterprise-grade tools. We are looking forward to driving adoption of this solution in the GCC market and beyond.”